Exchange and return policy for X2TechnologyPro.com, which specializes in designing online stores
Effective date: July 5, 2024
At X2TechnologyPro.com, we strive to provide the best online store design services and solutions. We understand that our customers may need to exchange or return some of the services provided, and therefore we provide a clear policy to meet your needs.
Replacement policy
Replacement terms:
Replacement requests for services are accepted if the service provided does not match what was agreed upon in the contract.
The replacement request must be submitted within 14 days from the date of receiving the service.
Clear details must be provided about the reason for the replacement and what specific requirement was not met.
Replacement steps:
Contact Customer Service: Email us at info@x2technologypro.com to initiate the replacement process.
Replacement confirmation: We will review your order and ensure that the conditions are met.
Redesign: If we confirm that there is an error or mismatch, we will re-provide the service in accordance with the agreed requirements.
Return Policy
Return Terms:
Requests for return of services are accepted if the service provided does not match what was agreed upon in the contract.
A return request must be submitted within 14 days from the date of receipt of the service.
Clear details must be provided about the reason for the recall and what specific requirement was not met.
Retrieval steps:
Contact Customer Service: Email us at info@x2technologypro.com to initiate the return process.
Return confirmation: We will review your order and ensure that the conditions are met.
Refund: If we confirm an error or mismatch, we will process your refund to the original payment method within 14 days.
Exceptions
We apologize, but we cannot accept exchanges or returns in the following cases:
If the service is provided in full and in accordance with what was agreed upon.
Requests that relate to additional amendments outside the scope of the original contract.
Requests submitted after 14 days from the date of receiving the service.
Contact us
If you have any questions regarding this exchange and return policy, please contact us via:
Email: info@x2technologypro.com
Thank you for your trust in X2TechnologyPro.com.